Though outsourcing may be more common for large companies, it can also be applied to small businesses, in order to complete tasks in a timely manner without hiring a permanent employee. Tasks from human resources to financing, accounting and customer service may be outsourced, depending on the nature of your business.
The term outsourcing refers to any task, operation, job or process that could be performed by employees within an organization, but is instead contracted to a third party for a significant period of time. In addition, the functions that are performed by the third party can be performed on-site or off-site.
My previous post dealt with balancing long term strategy and daily operations, and highlighted how you as a small business owner could find yourself wrapped up in important but not essential, and often time-consuming, tasks. Outsourcing should not be something taken lightly, as a hasty decision could cause problems down the road, if services rendered are inadequate or costly.
When considering outsourcing, it is important to identify the key areas that are the mainstay of your business, and keep those within the company. Then, look at outsourcing other tasks that are not as strategic. If you haven’t already done so, develop a list that identifies these tasks. This is just step one.
From here, consider the following in making the decision to outsource services, and to whom:
There are many outsourcing options available to you. The important message here is that when done correctly, outsourcing can provide you the time to concentrate on the key values of your small business. This allows you greater opportunity to strengthen the business, which in turn could hold valuable implications for drawing and building relationships with customers.